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Your GDPR Rights

Last updated: 1st January 2025

Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have several important rights regarding your personal data. SkillForge Academy is committed to helping you exercise these rights.

Data Controller Information

Data Controller: SkillForge Academy

Website: theodehilde.com

Contact Email: support@theodehilde.com

Address: 100 Grosvenor Street, Derby, DE1 2AB, England

Your Individual Rights

1. Right of Access

You have the right to obtain confirmation that we are processing your personal data and access to that data, along with specific information about the processing.

What you can request:

  • Copy of your personal data
  • Information about how we use your data
  • Details of who we share your data with
  • How long we keep your data
Request Access

2. Right to Rectification

You can ask us to correct or update your personal data if it is inaccurate or incomplete.

Examples of rectification:

  • Correcting spelling errors in your name
  • Updating your contact information
  • Amending incorrect course records
  • Fixing professional qualification details
Request Correction

3. Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances.

When erasure applies:

  • Data no longer necessary for original purpose
  • You withdraw consent
  • Data has been unlawfully processed
  • Legal obligation to delete
Request Deletion

4. Right to Restrict Processing

You can ask us to limit how we use your personal data in certain situations, rather than requesting complete deletion.

When restriction applies:

  • Accuracy of data is contested
  • Processing is unlawful
  • We no longer need the data
  • You have objected to processing
Request Restriction

5. Right to Data Portability

You can request your personal data in a structured, commonly used, machine-readable format to transfer to another service provider.

What you can receive:

  • Course progress and completion data
  • Account information and preferences
  • Assessment scores and certifications
  • Learning history and achievements
Request Portability

6. Right to Object

You can object to processing of your personal data for specific purposes, particularly direct marketing and processing based on legitimate interests.

Types of objection:

  • Direct marketing communications
  • Processing for legitimate interests
  • Research and statistical purposes
  • Automated decision-making
Object to Processing

Withdrawing Consent

Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. This includes:

Marketing Communications

  • Email newsletters and course updates
  • Promotional offers and announcements
  • Survey and feedback requests
  • Social media and advertising targeting

How to Withdraw Consent

  • Use the unsubscribe link in any email
  • Update preferences in your account settings
  • Contact us directly at support@theodehilde.com
  • Call our support team during business hours
Withdraw Consent

Cookie Management

You have control over how we use cookies and similar tracking technologies:

Cookie Categories

  • Essential Cookies: Required for basic platform functionality (cannot be disabled)
  • Performance Cookies: Help us analyse platform usage and improve performance
  • Functional Cookies: Remember your preferences and personalise your experience
  • Marketing Cookies: Used to deliver relevant advertisements and track marketing effectiveness

Managing Your Cookie Preferences

  • Use our cookie preference centre when you first visit our site
  • Adjust settings in your browser preferences
  • Use browser extensions to block tracking cookies
  • Contact us to update your cookie preferences

Response Times and Process

Our Commitment

We are committed to responding to your data protection requests promptly and efficiently:

  • Response Time: Within one month of receiving your request
  • Complex Requests: May require up to three months with explanation
  • Free of Charge: Most requests are processed at no cost
  • Identity Verification: We may need to verify your identity for security

What Happens Next

  1. Request Received: We acknowledge your request within 48 hours
  2. Identity Verification: We may ask for additional information to verify your identity
  3. Request Processing: We review and process your request according to applicable law
  4. Response Delivery: We provide our response within the required timeframe
  5. Follow-up: We ensure you are satisfied with our response and any actions taken

Complaints and Further Rights

If You Are Not Satisfied

If you are not satisfied with how we have handled your request or how we process your personal data, you have the right to:

  • Contact our Data Protection Officer at dpo@theodehilde.com
  • Escalate your complaint to our senior management team
  • Lodge a complaint with the Information Commissioner's Office (ICO)
  • Seek legal advice or representation

Information Commissioner's Office (ICO)

The ICO is the UK's independent authority for data protection and privacy rights.

Website: ico.org.uk

Phone: 0303 123 1113

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Online Complaint: ico.org.uk/make-a-complaint/

Additional Support

Need Help Understanding Your Rights?

Our support team is available to help you understand and exercise your data protection rights:

Accessibility Support

If you need assistance due to a disability or other accessibility requirements, we can provide:

  • Alternative formats for our responses
  • Phone support for complex requests
  • Extended time to respond to your requests
  • Additional explanation of your rights and options

Contact SkillForge Academy

Data Controller: SkillForge Academy

Address: 100 Grosvenor Street, Derby, DE1 2AB, England

Primary Contact: support@theodehilde.com

Data Protection Officer: dpo@theodehilde.com

General Information: info@theodehilde.com

Business Hours

Monday - Friday: 8:00 - 20:00
Saturday: 9:00 - 17:00
Sunday: 10:00 - 16:00

Note: For urgent data protection matters, please email support@theodehilde.com with "URGENT GDPR REQUEST" in the subject line.